At your service
Matricis understands that the proper functioning of applications is key to its customers. Working in collaboration with Microsoft, Matricis offers services from its expertise center in enterprise application integration. We've created this center based on our excellent knowledge and experience with Microsoft's applicative platforms, such as Windows Server, IIS Web Server, SQL Server, BizTalk, and many others.
Matricis offers several types of support services, in proactive or reactive modes, according to its customers' needs.
Thanks to the installation and configuration of a Microsoft operation management solution, Matricis will be able to answer its customers' needs in terms of support within its enterprise application integration projects. In each case, Matricis also provides operations monitoring.
As part of its proactive support services, the Matricis expertise center takes care of daily surveillance of activities happening in the production environment, following a strict scheduled established in collaboration with the client. This verification is done with the help of Microsoft's Systems Center Operations Manager (SCOM), ensuring the continuity of operations of applications and interfaces in production, with automated and manual verifications.
In addition to its daily operations monitoring, Matricis is able to recommend options, based on best practices and the nature of a particular situation, whether it consits in an issue with performance, disk capacity, updates or any other information which may affect the normal course of operations.
Matricis has developed its support offering based on best practices and the ITIL standard (Information Technology Infrastructure Library). Under this standard, an incident is defined as an "any unplanned interruption to an IT service or reduction in service quality". It should be noted that a failure caused by a configuration problem that has not yet impacted a department is also considered an incident.
When implementing its service, Matricis works with its customers to identify alerts to be used when incidents are reported. When an alert is generated, a communication is immediately sent through SCOM (Microsoft's Systems Center Operations Manager) directly to Matricis' incident management software, automatically filling an incident ticket associated to the appropriate priority level. This practice allows Matricis to respond quickly when it is needed, and even before the user himself fills a claim.
Contact us for a consultation with our experts : 1.866.394.0011